Refund Policy

1. Overview
At Synapse Global Institute, we are committed to providing quality education and customer satisfaction. This Refund Policy outlines the conditions under which refunds are granted for course enrollments and the process to request a refund.
2. Refund Eligibility
Refunds for course enrollments are subject to the following conditions:

• 7-Day Satisfaction Guarantee: If you enroll in a course and decide that it does not meet your expectations within 7 days of the purchase, you may be eligible for a full refund. This refund is contingent on not having accessed any course materials or resources.

• After 7 Days: If more than 7 days have passed since your enrollment, refunds may still be possible under exceptional circumstances, but they are subject to a review process and may not be granted.

• Partial Refunds: In certain cases, if you have accessed course materials, a partial refund may be considered, less any administrative fees incurred by Synapse Global Institute.

• Non-Refundable Items: Registration fees, course materials, or any digital downloads are generally non-refundable unless specified otherwise at the time of enrollment.

3. Requesting a Refund
To request a refund, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team via email at [email address] or through our website’s contact form. Include your full name, enrollment details, and reason for requesting a refund.

1. Provide Supporting Documentation: Provide any relevant documentation, such as proof of payment and evidence that course materials have not been accessed.

1. Refund Decision: Our team will review your request and notify you of the outcome within 5-7 business days.

1. Processing Refunds: If your refund request is approved, the refund will be processed using the same payment method used for the original transaction. Please allow up to 10 business days for the refund to appear on your account statement.

4. Special Circumstances
Refunds may also be considered in cases of:

• Course Cancellation: If Synapse Global Institute cancels a course, a full refund will be provided.

• Medical or Personal Issues: In cases of serious illness, injury, or personal circumstances, Synapse Global Institute may provide a refund on a case-by-case basis.

5. Limitations

• Refunds are only available for courses purchased directly through the Synapse Global Institute website.

• Refunds are not available for past courses or course packs that have expired.

6. Changes to the Refund Policy
Synapse Global Institute reserves the right to update this Refund Policy at any time without notice. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically.
7. Contact Us
If you have any questions or concerns about this Refund Policy or the refund process, please contact our customer support team at [email address] or through our website’s contact form.
By enrolling in a course at Synapse Global Institute, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy.