Version 1.0 — revised 25 October 2026 · Effective 2026-10-25
All policies & Data Protection · Print / save PDF
admin@sgi.ac · info@sgi.ac · +254 100 000 050
1. Provider and scope
These terms apply to the website and educational services of Synapse Global Institute Limited (SGI). Read them together with your course offer, the fees and access period disclosed before payment, the Refund Policy, Privacy Policy and applicable academic rules. Mandatory rights under Kenyan law are not excluded. Where an individual enrolment agreement contains specific course arrangements, those arrangements govern that course subject to applicable law.
2. Applications and learner eligibility
Provide accurate application information and satisfy the entry requirements of the selected programme. An application does not by itself guarantee admission, examination registration or certification. Learners under 18 require appropriate parent or guardian arrangements and must meet the programme’s eligibility requirements. Do not create accounts or submit documents in another person’s name without lawful authority.
3. Fees and course access
Pay the fees disclosed for your chosen service through SGI’s authorised payment channels and retain the receipt or transaction reference. Confirm tuition, examination-body charges, registration costs, materials and the access period before payment; do not assume all third-party charges are included. Access is personal and lasts for the period disclosed in the course offer. Unclear fees or access terms should be referred to info@sgi.ac before purchase.
4. Accounts and security
Keep login credentials confidential and report suspected misuse. A verified sign-in on a new device may end an older session under the platform’s account controls. Do not share accounts, bypass access restrictions, interfere with the platform or attempt to access another person’s records. SGI may restrict access where necessary for security, unpaid obligations or misconduct, subject to applicable rights, appropriate notice and a reasonable opportunity to query the decision where practicable.
5. Learning, assessments and conduct
Follow course instructions, assessment deadlines and integrity rules. Submit your own work except where collaboration is expressly permitted. A correction or resubmission requires the applicable approval; an earlier submitted script may be retained for audit and marking history. Treat staff and learners respectfully. Harassment, impersonation, unlawful content and unauthorised disclosure of personal information are prohibited. Raise assessment concerns through the instructor or administration for review.
6. Intellectual property and digital materials
Course notes, recordings, books and platform materials remain protected by their owners’ rights. Access permits the personal educational use described in the purchase or course offer; it does not transfer copyright. Do not redistribute, resell, publicly upload or record materials without permission. You retain your rights in work you submit, while authorising the handling reasonably needed for teaching, marking, feedback and academic records. Public promotional use of identifiable learner work or images requires a separate appropriate basis.
7. Online teaching and service changes
Learners need suitable connectivity and a compatible device. SGI should communicate material scheduling or delivery changes and provide an appropriate support route. Interruptions or maintenance may occur. Educational participation does not guarantee an examination result, employment or professional registration, which may depend on independent requirements and performance. SGI remains responsible for obligations that cannot lawfully be excluded.
8. Cancellation, refunds and complaints
The Refund Policy provides the detailed rules. The existing seven-day request window for an unused course remains subject to the stated eligibility conditions and statutory rights. SGI should not impose a new deduction that was not properly disclosed. Send refund requests or complaints to admin@sgi.ac, with your enrolment and payment reference. Do not include passwords, PINs or unnecessary medical information. If unresolved, request management review and retain the correspondence.
9. Privacy and communications
Personal data is governed by the Privacy and Data Protection policies. These terms do not replace consent where separate consent is legally required. Service messages may be necessary to operate your enrolment; optional promotional communications must respect applicable choices.
10. Liability, law and changes
These terms are governed by Kenyan law. Nothing excludes liability, remedies or consumer rights that cannot lawfully be excluded. Parties should first try to resolve concerns through SGI’s published contacts, without preventing access to a competent regulator or court. Material changes will be published with their effective date and communicated where required. Updated terms do not retrospectively remove rights attached to an earlier purchase.
11. Contact
Synapse Global Institute Limited (SGI) Privacy, data-protection and refund escalation: admin@sgi.ac General enquiries and student support: info@sgi.ac Telephone / WhatsApp: +254 100 000 050 Office: PostBank House, Banda Street, 3rd Floor, Nairobi, Kenya Postal address: P.O. Box 25970–00100, Nairobi, Kenya Published office hours: 8:00 AM–5:00 PM, East Africa Time. Email may be sent outside office hours. Never send passwords, one-time codes or card PINs.
Effective date: 25 October 2026. Policies: https://www.sgi.ac/institute/policies .