LMS Guide — Staff & Students Dashboard, Live Classes and Learning Support

Updated 25 October 2026 · For students, instructors and administrators

Use this guide to sign in, find learning materials, join online classes, submit assessments and get support. Menus and controls depend on your account permissions, enrolment and the services enabled for your course.

1. Sign in to your dashboard

Visit the SGI website and select Staff & Students Dashboard.
Sign in using the email address registered on your SGI account and your password. Complete any security verification shown.
Students can open My courses; staff should use the tools available to their assigned role.

For a forgotten password, use the password recovery option on the sign-in page or contact support. A successful student login on another device replaces the previous active session. Save your work before switching devices, especially during an assessment. Do not share your account, password or verification codes.

2. Find your course, notes and lessons

Open My courses and choose the course you are enrolled in.
Select the course’s start or continue option, then expand the relevant section or topic in Course Content.
Open the available notes, lesson, video or live-class link. Follow the instructor’s sequence and read any assessment instructions.

If a course or section is missing, send support your registered email, programme and course title so your enrolment and published content can be checked. Recorded learning is also available through SGI Academy, subject to access. Audio narration is available only where an audio track has been generated and published; not every lesson has narration.

3. Join a BigBlueButton (BBB) live class

Open the scheduled live-class entry for your course, or your school meeting invitation. Check the date, time and any joining instructions.
Select the join option when available. A waiting message may mean the host has not started the meeting or admission is required.
Choose microphone access if you need to speak, or listen-only where offered. Allow microphone access only when joining the intended class and complete the audio check if shown.
Keep your microphone muted when not speaking. Use raise hand and chat as enabled by the host. Use headphones to reduce echo.
When the host opens a breakout or discussion room, accept the invitation, follow the group task and return to the main room when directed.

Polls, shared notes, whiteboards, webcams and screen sharing depend on the meeting configuration and your role. Only share your screen when authorised; close private documents and notifications first. Recording availability depends on the host and publication settings. Follow the scheduled access window: there is no universal two-day access period for every class.

If the meeting has ended, contact the instructor about the next session or a published recording. If you cannot hear, check device volume and the selected audio device, reconnect audio and check browser permissions. On a weak connection, turn off your webcam and use audio. Rejoin using the original invitation if disconnected.

4. Use the e-library on a phone or computer

Open E-library & accounting books, select the book and open its reader. Sign in if required.
Use the reader’s page and zoom controls. Where available, choose fullscreen or an expanded reading view.
On a phone, landscape orientation can improve readability. Fullscreen behaviour depends on the browser and device; use zoom or the available expanded view if native fullscreen is unavailable.

Download or share materials only where permitted. If a book does not open, report its title, the device/browser you are using and the message shown. Instructors may present authorised library material or their own teaching resources during a class, subject to access and copyright permissions.

5. Complete assessments and upload handwritten scripts

Open My assessments or the assessment entry in your course.
Read the opening and closing times, duration, attempt limit, permitted file types and size limit before starting. Follow the assessment’s own instructions.
For handwritten work, make every page clear, upright and in the correct order. Check the student and course details and open the file yourself before uploading.
Attach the required file, complete the submission steps and check the confirmation or submission status. Selecting a file alone does not confirm submission.
Keep your original file and submission details until marking and any review are complete.

Wrong attachment? Contact the administrator promptly with the assessment title, course and your registered email. An administrator can reopen script submission where appropriate. The earlier attachment is retained for the submission history; reopening does not erase it. Upload the corrected script within the access period provided and verify the new submission. Reopening is subject to approval and does not automatically change the assessment’s marking or deadline rules.

6. Student support, counselling and representation

Visit Counselling & wellbeing to view the counsellor’s profile, request an appointment and follow the available meeting instructions. Use the private support channel for personal concerns; do not put confidential information in public comments or a class chat.

For academic guidance, contact your instructor or an assigned mentor where one has been allocated. Ask administration if you need help identifying the appropriate person. Student representatives can raise shared course concerns; leadership meeting access is based on the groups and invitations assigned by administration.

7. Instructor quick guide

Use your authorised course-management tools to organise sections, publish lessons and notes, and set assessment instructions.
For a live class, check the schedule and access settings, prepare permitted teaching materials and test your microphone before learners arrive.
Use the BBB host controls available to you for participation, presentations and discussion rooms. Explain any recording before starting it.
When presenting a book or personal resource, share only the relevant window or authorised file. Avoid exposing student records or unrelated screen content.
Review learner submissions and provide feedback through the approved course workflow. Ask administration for access corrections rather than sharing staff credentials.

8. Administrator quick guide

Use the dashboard’s assessment tools to review submissions and handle approved script reopening while retaining earlier uploads.
Use BBB Live Class · School Administration to manage meetings and select the intended course categories, individual students, instructors or leadership groups. Maintain representatives through Student leadership & groups.
For external stakeholders, use meeting-specific guest invitations and share them only with the intended participants.
Use the authorised Administration Department and counselling management pages to maintain profiles, photographs, offices and service information. Directory appointments do not by themselves grant login permissions.
Maintain institutional identity, college information and published policies through their authorised management pages. Check the public page after saving.
To maintain this guide, open Blog → All blogs, find this LMS Guide, choose Edit and select Update blog after reviewing the changes.

9. Safe learning and common problems

Cannot sign in: check the registered email and password, then use recovery or contact support. Do not repeatedly create new accounts.
Missing course or access denied: ask support to check enrolment and role permissions.
Upload fails: check file type, size, network connection and deadline. Keep the file and report the exact error promptly; do not assume it was submitted.
Lesson has no sound: check volume and whether an audio track is actually available. Read the notes or contact the instructor if narration is absent.
Using AI support: verify explanations with course materials, follow academic-integrity rules and do not paste confidential records into AI tools.
Using a shared device: sign out when finished and avoid saving your password.

Read Policies & Documents for privacy, data protection, terms and refunds. Request accessibility assistance if you need a different format or help using the platform.

10. Contact SGI

General enquiries and LMS support: info@sgi.ac
Administration, privacy and escalation: admin@sgi.ac
Phone: +254 100 000 050 · WhatsApp support
Office: PostBank House, Banda Street, 3rd Floor, Nairobi, Kenya.

When reporting a problem, include your registered email, course or book title, device/browser, time of the problem and the exact message. Remove private information from screenshots. Never send passwords, verification codes or card PINs. Use your browser’s Print option to print this guide or save a personal PDF copy.